Privacy Policy
At Solaragate, your trust matters as much as the footwear we make for you. This Privacy Policy explains what personal information we collect when you visit solaragate.com or place an order, how we use it, who we share it with, and the rights you have over your data. We keep this policy plain and honest because, like our made-to-order designs, transparency is part of who we are.
This policy applies to all visitors and customers worldwide, and it reflects our commitments under the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), among other applicable privacy laws.
Who We Are
Solaragate is an own-label brand creating original all-over-print and statement footwear. For the purposes of data protection law, Solaragate is the “data controller” responsible for the personal information described in this policy. You can reach us at any time:
- Email: support@solaragate.com
- Business Address: 72 Park Ave, Flemington, NJ 08822, United States
What Information We Collect
We only collect the information we need to run our store, fulfill your orders, and improve your experience. This falls into a few categories:
Order and Account Information
- Your name and shipping/billing address
- The products you order, including size and design selections
- Order history and any notes you provide with an order
Contact Information
- Email address
- Phone number (if you provide one)
- Messages you send us through our contact form, by email, or in support requests
Payment Information
When you pay, your card details are entered and processed directly by our secure third-party payment gateway over an encrypted SSL/HTTPS connection. Solaragate does not see or store your full card number on our site. We receive only limited, non-sensitive confirmation details (such as a transaction reference and whether the payment succeeded) needed to complete and verify your order.
Technical, Analytics, and Cookie Data
- IP address, browser type, device type, and operating system
- Pages visited, links clicked, and how you arrived at our site
- Cookies and similar technologies that keep your cart working and help us understand site usage
How We Use Your Information
We use your personal information for the following purposes:
- To fulfill your orders — processing payment, producing your made-to-order footwear through our vetted production partners, and shipping it to you.
- To communicate with you — sending order confirmations, shipping and tracking updates, and responding to your questions or support requests.
- To handle returns, replacements, and refunds in line with our Return & Refund Policy.
- To operate and secure our website — keeping your cart and checkout functioning, preventing fraud, and protecting our store and customers.
- To improve our products and service — understanding which designs and pages are popular through aggregated analytics.
- To meet legal and accounting obligations — such as tax, record-keeping, and responding to lawful requests.
Our Legal Bases (GDPR)
Where GDPR applies, we rely on the following legal bases: performance of a contract (to process and deliver your order), legitimate interests (to secure our site, prevent fraud, and improve our service), consent (for non-essential cookies and any marketing you opt into), and legal obligation (for tax and compliance records).
Who We Share Your Information With
We do not sell your personal information, and we never trade it for money. We share data only with trusted service providers who help us run Solaragate, and only to the extent they need it to perform their service for us. These include:
- Payment processor — our secure payment gateway, which handles your card payment.
- Production and print partners — the vetted partners who make your made-to-order footwear; they receive the order and shipping details needed to produce and dispatch it.
- Shipping carriers — the couriers who deliver your order, which need your name, address, and contact details for delivery.
- Analytics and website service providers — who help us host the site and understand usage in aggregate.
- Legal and regulatory authorities — where we are required to disclose information by law or to protect our rights, customers, or the public.
Some of these partners may process data in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your information when it is transferred internationally.
Cookies and Tracking
Cookies are small files stored on your device. We use them to:
- Keep the site working (essential cookies) — for example, remembering items in your cart and keeping checkout secure. These cannot be switched off without breaking core functions.
- Understand and improve performance (analytics cookies) — measuring traffic and how visitors use the site, usually in aggregate.
You can control or delete cookies through your browser settings at any time. Blocking essential cookies may affect your ability to shop or check out. Where required by law, we ask for your consent before placing non-essential cookies.
Data Retention
We keep your personal information only for as long as we need it for the purposes described above:
- Order and transaction records are kept for as long as needed to fulfill your order and to meet legal, tax, and accounting obligations.
- Contact and support messages are kept for as long as needed to assist you and resolve any related issues.
- Analytics data is generally retained in aggregated or shortened form.
When we no longer need your information, we securely delete or anonymize it.
Your Privacy Rights
Depending on where you live, you have rights over your personal information. We honor these rights for all customers wherever we reasonably can:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to fix information that is inaccurate or incomplete.
- Deletion — ask us to delete your personal information, subject to legal record-keeping requirements.
- Portability — request your data in a portable format.
- Objection and restriction — object to or limit certain processing, including marketing.
- Withdraw consent — where we rely on consent, you may withdraw it at any time.
For California Residents (CCPA/CPRA)
California residents have the right to know what personal information we collect and how we use it, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. Solaragate does not sell or share your personal information as those terms are defined under California law. You may exercise your rights by contacting us using the details below.
How to Make a Privacy Request
To exercise any of these rights, email us at support@solaragate.com with the subject line “Privacy Request.” We may need to verify your identity before acting on your request, and we will respond within the timeframes required by applicable law. You will never be charged for making a legitimate request.
How We Protect Your Information
Our checkout is secured with SSL/HTTPS encryption, and payments are handled by a secure third-party gateway, so your full card details are never stored on our site. We apply reasonable technical and organizational measures to protect your data, though no method of transmission over the internet is ever completely secure.
Children’s Privacy
Solaragate is intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the minimum age in your jurisdiction). If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will revise the “last updated” date below. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, we’re glad to help:
- Email: support@solaragate.com
- Business Address: 72 Park Ave, Flemington, NJ 08822, United States
Last updated: June 30, 2026.