Send Us a Message
Prefer a form? Fill in the details below and our support team will reply within 1 business day. You can also email us directly at support@solaragate.com.
Contact Solaragate
We’re glad you’re here. Solaragate is an independent, own-label footwear brand creating original all-over-print sneakers, sandals, slides, flip-flops, and slippers that are made to order just for you. Real people read every message, and we’re happy to help before, during, or after your order. Reach out any time and we’ll get back to you as quickly as we can.
How to Reach Us
The fastest way to contact our customer care team is by email. Whichever method you use, please include your order number (if you have one) so we can help you faster.
| support@solaragate.com | |
| Business Address | 72 Park Ave, Flemington, NJ 08822, United States |
| Support Hours | Monday-Friday, 9:00 AM-5:00 PM (excluding public holidays) |
| Response Time | Within 24-48 hours (typically within one business day) |
Messages received on weekends or holidays will be answered on the next business day. We answer every email in the order it arrives, so please send just one message per question and we’ll be in touch soon.
What We Can Help You With
Not sure if we can help? We probably can. Here are some of the most common reasons customers reach out:
- Sizing and fit – help choosing the right US shoe size for your sneakers, sandals, slides, or slippers.
- Product and design questions – details about our house-original all-over-print designs, colors, and materials.
- Order status – updates on your made-to-order item, including production and tracking information.
- Shipping – questions about delivery times, international shipping, or your shipping address.
- Returns and refunds – starting a return, reporting a defective, damaged, or incorrect item, or checking a refund.
- Changes to an order – requests to update or cancel an order (please contact us as soon as possible, since items are produced shortly after you order).
- Payment and checkout – help completing a secure purchase or questions about accepted payment methods.
- General feedback – anything else on your mind. We love hearing from you.
A Quick Note on Our Made-to-Order Shoes
Because Solaragate footwear is printed and crafted to order through our vetted production partners, every pair is made fresh after you place your order. Production and handling typically take about 2-7 business days, and total estimated delivery is 7-15 business days (some routes may take up to 20). Standard shipping is free, and we ship internationally. If you ever have a question about where your order is in this process, just email us at support@solaragate.com and we’ll be glad to check.
Helpful Links
You may find a quick answer on one of these pages:
- Shipping Policy – production times, delivery estimates, and international shipping.
- Returns & Refunds – our 30-day return window, how to start a return, and refund timelines.
- About Us – the story behind our original house-brand designs.
Secure Shopping
Your privacy and security matter to us. Our checkout is protected with SSL encryption, we accept major credit and debit cards through a secure third-party payment gateway, and no card details are ever stored on our site. Shop with confidence, and reach out any time you need a hand.